FAQ

How to reach us?

• 📧 Email us at support@usertour.io
• 🎫 Open GitHub Issue
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Usertour Requirements

These FAQs deal with weighty matters like installation and integration, the stuff that makes Usertour run.

Can Usertour run on servers not connected to the internet?

No, Usertour is a cloud-based solution. That means it needs an internet connection to work.

Can I use Usertour with a third party application?

No, Usertour does not work with third-party apps. Usertour is built to work on SaaS by installing a JS snippet.

Does Usertour work on mobile applications?

No, Usertour doesn't work on mobile apps.

But, Usertour does display on mobile devices if the user opens a web app, like Chrome.

Does Usertour work with cloud-based applications?

Yes, it does. However, you need to add JavaScript and have access to the related code.

Does Usertour support single-page applications?

Yes, it does, but you need to remember the way Usertour works.

Usertour depends on page reloads (or page refreshes) to update and trigger new flows. A single-page application does not reload after a URL change.

Does Usertour support local applications such as outlook?

No, Usertour is built mainly for web applications.

Does Usertour support a self-service help desk or a chat feature for application support?

No, Usertour is an in-application product experience software. It helps teams understand product usage using popup modals, tooltips, and other features.